Mayor Announces SF Open City's 311 Service Center to Developers
10/14/09 - Today, Mayor Newsom announced that San Francisco is going to transform the City’s 311 Customer Service Center into a tool of even greater value by building an Open 311 platform. Open 311 will allow software developers to write web applications that do two things: 1) get service request data from the 311 system, and 2) submit new service requests to city departments.
"The success of DataSF and the DataSF App Showcase has proven that the public will create innovative applications when given access to the information they need," said Mayor Gavin Newsom. "We anticipate the same response and innovation from Open 311."
The 311 Customer Service Center, which launched in March 2007, has answered over 7 million calls and serves callers in more than 176 languages. Making an Open 311 API (Application Programming Interface) will open the current 311 service to those who wish to build applications on top of it. Read more.